• For short deliveries you will need to inform us within 2 DAYS time after receipt of your goods.
• For damaged stock you will need to inform us within 4 DAYS time after receipt of your goods.
• We will not be issuing credit note or replacement for short deliveries where we are provided POD by the freight company with the name and signature of the receiver.
• For short deliveries, we will issue credit note or replacement after investigating and checking picking/shipping documents from our end.

Incorrect items delivered

 

• We will issue a credit note or replacement should we ship you incorrect items
• The product is different from what we have advertised
• The amount you have received is more than what you have ordered
• We will bear the cost of return freight for any of the above situations
• All incorrect item returned MUST be in the original packing and undamaged.

Faulty Items

 

• All our products come with a genuine 3 Months warranty.
• The warranty period starts form your sale date.
• All faulty products returned by the consumer should include a receipt / Tax Invoice.
• We will not accept any liability for products returned to you after 3 months of your sale date.
• You will need to provide a copy of your receipt for any faulty product claims.

How to arrange a credit

 

• All claims and disputes MUST be advised within the time frame as stated above. No credit / Replacement will be given after this period.
• You will need to fax or e-mail to us a credit request form with the following information

1. Original Invoice number
2. Item number of product to be credited
3. Item Description
4. Number of units to be credited
5. Detailed reason for the return

• We will than call you back to arrange the return of the goods
• The shipment will be picked up by one of our freight carriers.
• You will need to arrange the faulty goods for transportation with the correct shipping labels and advise us the following:

1. Total number of cartons
2. Total weight of the cartons
3. Total measurement of the cartons
4. The return pick up address

• One of our sales staff will check and investigate your returns. We will send you a credit note once your returns had been assessed.
• Failure to fully complete the credit request form as above will delay processing returns.
• We will not accept any credit or returns request under any circumstances unless all of the above conditions are met.